Returns & exchanges

Returns & exchanges

All our prints are high quality limited editions printed on demand as soon as they are ordered and therefore not eligible for regular returns. For this reason, we urge you to think carefully before placing your order and we are available to answer any questions to help you in the process at info@ivanabesevic.com

However, we accept returns and offer refunds if the print arrived in an intact outer package but its contents are damaged, or if the print has printing errors. To be eligible for a return, your item must be in the same condition as when you received it. It must also be in its original packaging.

Important: Please make sure to contact us immediately and ship items back within 7 days of delivery. Unfortunately, after 7 days we are unable to accept returns or issue any refunds.

 

We are not able to accept returns or offer refunds in the following cases:

  • If the package and prints are damaged or missing parts for reasons not due to our error. This includes damages that potentially can occur in transport by courier services.
  • Any item that is returned later than 7 days after delivery.
  • Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

IMPORTANT: Please contact your local Post Office to learn about the procedures in the case of the delivery of damaged packages. We strongly advise you do not accept the damaged package and demand it be logged for damage by a courier on the spot or in the Post Office if you are picking up the package there. Only if the package is logged as damaged by a courier on the spot or in your Post Office, we have the possibility to assist you in getting a refund from the Post Office and reprinting/re-sending the new print back to you as soon as possible.

 

If you wish to organize an express delivery via FedEx please email us to talk in more detail about this particular type of shipment.

 

Cancelations and exchanges

Since these are items that are immediately printed on demand with every purchase, all sales are final and we do not accept exchanges or cancellations.

But please do not hesitate to contact us if you have any issues with your order.

 

Conditions of return


In the events of returned packages, all prints must be returned in original condition and in the original, undamaged packaging and they must have tracking information. We reserve the right to refuse any returns that do not fulfill these criteria or that are not eligible for return.

Please note that you are responsible for the shipping back to us. Returns happen at your own risk and own expense (shipping costs are to be paid by you).

 

 

Please, feel free to email us if you have any questions!

info@ivanabesevic.com

Thank you!